Wednesday, March 30, 2011

"Customer Care Norms"

As with any service  establishment,it is important to portray a favorable impression with our customers.They are as follows: 


Norms standard entry to facility and reception


.Every guest will be greeted courteously and politely.
.Customer’s must be treated with all respect.
.Reception area must be position  in front of the facility.
.Treat the customer the same way would you like to be treated.
.Make the customer feel at home by being  courteous and allowing them to feel comfortable.
.Allow the customer to get the best value for their money!Customers look for two things the quality of the product and the quality of the service.
.Always smile,be friendly and courteous and make eye contact when  speaking to the customers.
.The customer is an important person and should be treated as such.
.The customers is part of of our business and its our job to fulfill those needs.
.The customer deserves the most attentive we can give to them.

Wednesday, January 12, 2011

chronological resume

ANGEL MARIE R. BATOSALIM
225  Libis Espina Street
Caloocan City
2885423; 09298613436
achillesz_qcu@yahoo.com


OBJECTIVE                    To join in your organization where I can show you my skill's and expertise and to
(optional)                          enhance my level of performance.


EDUCATION
2010-2011                       UNIVERSITY OF CALOOCAN CITY
                                         Bachelor of Science In Tourism

2006-2010                      CALOOCAN HIGH SCHOOL


SEMINARS                    
ATTENDED

SEPTEMBER 2010       TOURISM STUDENT SEMINAR

SEMINARS
CONDUCTED

SEPTEMBER 2010       NIRVANA TOUR


PERSONAL
BACKGROUND         Born on December 3, 1992 in Manila Philippines. Fluent in English and Filipino.                      .

Wednesday, December 15, 2010

Exploring Life

            September 6,7,8 was our first travel in the beautiful place of  Puerto Gallera. In Puerto Gallera  did a lot of things most of them were  very funny  and sometimes we used to look stupid. Like our one game their on our second day of staying we used to play the trust the Shepperd my God we used to look  stupid because we need to close our eyes  while falling in line and  walking until we get to our designated jeep's but it so much fun. We also went to different places in Puerto Gallera and I must say that its a great place to be. The fresh air and the good ambiance you will find in Puerto Gallera  when you got their are really relaxing. So when you're looking for a place to be when you want to escape to an very busy life in Manila and take a break from work its a place to be. Also in Puerto you will be able to find the one of the most fabulous marine life where you can do snorkeling and also diving. Its also the cheapest way to go to a perfect island of Boracay. So if you want to go to Bora but you're lack of budget you can cross the island of Mindoro where Puerto Gallera belong, only if you know the way. Let me share to you some of the beautiful experiences of mine there and also the crazy things we use to do.
             While in the bus we already did a lot of things we use  take a lot of  pictures play some game's and sing like wild. And when we ride in the roro to get to Puerto while sailing we saw a lot of dolphin's or a dolphin like creature I don't know they are really cute and it looks like they are inviting you to play with them and it seems that they are welcoming you. And then again we take a lot of picture's and while doing all those crazy poses of ours we use to laugh out loud like there's no tomorrow. When we already arrived to our resort the people were very hospitable to accompanied us after giving to us the key to our rooms we take a bath because we already feel exhausted while in the roro. And after taking some rest we prepared for our cheering competition and before our cheering begin  we have first our sumptuous dinner. Our cheering is a part of our game the next day after the cheering we had some party party in the pool we swim and play while feeling the cold breeze of air and the cold water in the pool. The next day we got ready for our game's it so much fun to play with you BST family and there's a game there that we are going to find the place and it was Bulabod Beach we ate our lunch their we swim and collect beautiful shells and also in that place where some of our classmates drown but luckily they survive and after all those unforgettable and crazy thing that happened we go back to our resort. The night of that sane day we had our Bikini Open where one of my friend entered the top 5 and she's the only BST from main and the rest came from Camarin, she answered well while the others I don't know they must be crazy but unfortunately she didn't won. After a very long day we went to our room's some were still watching but I already sleep after taking a bath because I'm so tired that time. We already did a lot of things some where serious and some were crazy things in just two days of staying in Puerto Gallera we also use to have henna tattoo in our back its really worth it.
            Before going back to our different lives in Manila on our third day we use to have first our much awaited event the announcement of the winners, the banana boat event and the snorkeling that I really love. We didn't waste any time anymore we already went to the white beach where we will held our snorkeling after some seminars we went to the place that they so called The Coral Garden and there we held our snorkeling its so much fun. the under water life was so beautiful theirs a lot of beautiful fishes of different colors and the corals that I never expect would be that big were fabulous and we also use to fed fishes they were really cute. After all those things we went back to our resort and to prepare all are things before we depart the place that beautiful place. So we left the resort and ride in a roro to get to Batangas Port and then again we saw the Dolphins and it seems like they were waving good bye to us they were so lovely. So while in the roro some sleeps some were chatting and laughing with there friends until we arrived to Batangas Port and ride in our bus there we sleep some were watching but majority were asleep because they were tired already. We also use to have some bus stops to buy foods and on the other bus stop we had the chance to buy some Pasalubong for our family so that they will also have the chance to taste the great tasting Pasalubong. Its already midnight when we got home and I already sleep because I'm so tired already.And that's the first travel of mine as a tourism student and I'm so thankful to God that all ends well. Its also the travel I would never forget.  Its also my first travel with my friends and I'm not with any of my family member but Puerto is really a beautiful place. And that's my first step to explore how beautiful life is, how beautiful our country and how blessed we are with beautiful scenery.

Monday, November 22, 2010

Self Introduction

            As you all know I am Angel Marie R. Batosalim most of my friends call me Angel, 18 years of age I turned 18 last Dec. 3 and I'm looking forward for a new chapter in my life now that I'm 18 together with my new found friends, Anxiety and to my whole BST family. I am also the youngest and only girl in the family, I have 3 siblings in the side of my mother but it doesn't matter anymore because we love and care for one another so much more than a fully-blooded siblings could be. Talking about my brother my second to the eldest brother had his daughter, Paula and oh by the way its one of my unforgettable experience in my life that I would never forget. March of this year she turned 7 but unfortunately she died 2 years ago, because of dungue. Its the most unforgettable moment in my lie because ate Pau was the very first niece I had and I never expect that she's also the first one to go home to our father in heaven. Her death caused me so much pain knowing that when she came into our life, every minute you spend in our house is a minute of joy.  It hurts even more knowing that I took good care of her at a very young age of mine because his father was working that time and her mother left her to work somewhere so I play the role of  mother to her until she became a toddler and study. Covering notes doing assignment et cetera that's my duty to her and to her brother Paulo and the rest is history.  
            In terms of the thing's I am proud of I'm proud of my family that's the reason why if God would give me another chance to live my life again I would chose them to be my family over and over again. That's the reason why I am trying to study hard to give them the best of everything. I also have different vacation for me and for my family. For me, practically speaking I don't need a much expensive vacation for as long as my love one's are with me its more than enough, regardless of the place it already looks like I have the grandest vacation ever, but for my family its a total opposite. If only I could bring them to all the beautiful places in the world I would. Speaking of vacation I've been to Marinduque, Pagudpod, Baguio, Subic and the latest Puerto Gallera and hopefully Cebu and Bohol will add to my list's. Moving forward to my travel plan, I already planned it. Honestly one of my dream is to go around the world that's why I told myself that before I explore the world I will explore first the country where I came from the Philippines next to that, that's the time for me to go and explore the world and after all those  places I will go to the moon, yes my lifetime dream is to go to the moon and see it in front of my face and I also want to be the first Filipino woman to land in the moon.
            I like people who are funny to be with, easy to get along with, nice , and kind in short person with good attitude I hate those people who are bossy, back fighter et cetera. when it comes to dish I'm a choosy person I only eat what I want to but when it comes to banana no second thought because I love banana so much I ate a lot of it everyday. I also love taking picture's, designing interesting thing's and I also love writing. All those thing's maybe my talent but before I thought I'm a person with no God-given talent until I realize that those are my talent's. In term's of relationship I am perfectly single. I maybe single but I'm perfectly happy because of all the people around me who keep;s on loving me. I have my friend's and family with me  and I am so much love by them so why would I need  a deeper relationship with somebody else if with them I am completely complete. And I already told myself that I would take it slowly this time because I know in God's perfect time the guy who is made for me by God will come and our path will cross. As long as I keep my relationship with my family, friend's and God its more than enough. In term's of belief, I believe that in everything you do will comes back to you even more that's why I am careful with what I am doing. For the knowledge of others I didn't go to church every church day but I make sure that God is always in my heart and before I go to sleep I use to talk to him. I am also a vocal person  I always say what I want regardless of what they are going to feel if they will get hurt or what because its also for them so that they would not commit the same mistake's again and so that they would be a better person someday.
            As you all know Angel is my name I may not be Angelic but inside of this not so Angelic face is a kind-hearted person. All my life I want to help those people who cries for help that's the reason why I cant wait ti walk down the aisle of Folk Arts theater and get my diploma so that I can help those people who needs me. And  so I guess I already told you everything about myself I hope you get to know me more and that is me  Angel Marie R. Batosalim.